Help Desk Technician
Table Mountain Casino New Table Mountain Casino New Friant, CA Friant, CA Estimated:
$43.
8K - $55.
5K a year Estimated:
$43.
8K - $55.
5K a year 12 hours ago 12 hours ago 12 hours ago Purpose of Position:
Ensure proper computer operation for end users to accomplish business tasks, receive, prioritize, document, and actively resolve end user help requests.
Job Responsibilities and Duties:
Conduct problem resolution involving the use of diagnostic and help request tracking tools.
Provide in-person, hands-on help at the desktop level.
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Prioritize and schedule problems; escalate problems (when required) to the appropriate experienced technician.
Solve practical problems and deal with a variety of variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
Additional
Responsibilities:
Perform other duties as assigned.
Education/
Experience:
High School diploma or equivalent is required, unless otherwise waived by Human Resources Management.
One (1) year of IT technical support experience preferred.
Technical certifications or a combination of education and experience preferred.
Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities required.
Must be able to work Nights, Weekends, and Holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
$43.
8K - $55.
5K a year Estimated:
$43.
8K - $55.
5K a year 12 hours ago 12 hours ago 12 hours ago Purpose of Position:
Ensure proper computer operation for end users to accomplish business tasks, receive, prioritize, document, and actively resolve end user help requests.
Job Responsibilities and Duties:
Conduct problem resolution involving the use of diagnostic and help request tracking tools.
Provide in-person, hands-on help at the desktop level.
Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
Prioritize and schedule problems; escalate problems (when required) to the appropriate experienced technician.
Solve practical problems and deal with a variety of variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
Additional
Responsibilities:
Perform other duties as assigned.
Education/
Experience:
High School diploma or equivalent is required, unless otherwise waived by Human Resources Management.
One (1) year of IT technical support experience preferred.
Technical certifications or a combination of education and experience preferred.
Excellent interpersonal skills, written and verbal communication, proven analytical and problem-solving abilities required.
Must be able to work Nights, Weekends, and Holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
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